TLP: Jobs Outsourced To India Now Being Outsourced Back To America
Just laugh at the irony, will you? Or cry. Up to you.
Call centre workers are becoming as cheap to hire in the US as they are in India, according to the head of the country’s largest business process outsourcing company.So now the person taking the call about your fucked-up gadget or that mysterious credit card charge — you know, "Hello, I am Patrick on the phone. Please, to whom am I speaking with, please?" — might actually be both Patrick and a native English-speaker.
High unemployment levels have driven down wages for some low-skilled outsourcing services in some parts of the US, particularly among the Hispanic population.
At the same time, wages in India’s outsourcing sector have risen by 10 per cent this year and senior outsourcing managers based in the country command salaries above global averages.
Pramod Bhasin, the chief executive of Genpact, said his company expected to treble its workforce in the US over the next two years, from about 1,500 employees now.
“We need to be very aware [of what’s available] as people [in the US] are open to working at home and working at lower salaries than they were used to,” said Mr Bhasin. “We can hire some seasoned executives with experience in the US for less money.”