Wow. I never even had a chance to grumble about this with JDA.
Verizon Wireless bowed to a torrent of criticism on Friday and reversed a day-old plan to impose a $2 bill-paying fee that would have applied to only some customers.Hmm, and what would that be? That they're greedy and petty? We pay Verizon $200 every month for the pleasure of having matching BlackBerry Bolds, one of which has been replaced twice, I think, and both of which are constantly in need of battery pulls and reboots. We're still trying to forget about the last pitiful BBM upgrade.
The consumer vitriol, which cascaded across Twitter and onto blogs and petitions all around the Web, struck a chord with a company that was clearly not expecting it.
“The company made the decision in response to customer feedback about the plan, which was designed to improve the efficiency of those transactions,” Verizon Wireless said in a statement referring to the reversal.
That a company with revenue of $15 billion in the most recent quarter would have to quickly change course over such a small fee suggests something particular about its business and others like it.
And they wanted us to pay $2 so that we could pay them $200? I probably could have talked JDA into iPhones if that had gone through.