Why This Southern Pickle Company is Everything That's Right With American Business
So, the other day I went to dig into a brand new large jar of Mt Olive kosher dills -- a brand I buy because it's "local," founded in 1926 in North Carolina -- when I found myself on the sharp end of a broken jar and a lid that just refused to come off. It was the weirdest thing. I hit the lid several times with the blunt end of a butter knife but it still stuck tight. One last hit and when I tried to twist it, the entire jar shattered at the top, sending pickle juice and glass flying everywhere in my kitchen.
Huh, weird. Well I called the Mt Olive customer service line to report the steadfast lid not because I expected anything in return but because this might be a quality control issue and I didn't want any other pickle enthusiasts to experience the trouble I did should this be a problem with the batch.
I guess I was surprised, then, when customer service offered to send me coupons and a "gift pack," whatever that might be. Well sure, I love pickles and this whole broken glass thing wasn't about to turn me off from more of them.
Check out this pickle jar. I mean that lid wasn't coming off for ANYONE, much less my meat paws clawing at it.
Anyway, after making sure my cats were OK once I explained how glass went flying everywhere in my kitchen where my cats eat, the Mt Olive customer service lady wanted to make this right. What's right in this case? I really wanted a pickle at that exact moment and couldn't have one for fear of ending up with glass shards as a side but don't think I didn't contemplate washing the pickles off and eating one anyway (I didn't).
Well, they sent out a damn case of pickles to me. AN ENTIRE 11 LB BOX OF PICKLE ASSORTMENT. Surely this made up for my lack of pickle at the very moment that jar shattered on me, lid still hanging tight.
Just look at it. I'm not even that big of a fan of Bread & Butter pickles yet I'm looking at those B&B slices like OMG, get in my belly. I already could live off Mt Olive's peppers alone for at least a year or two before I get some kind of weird nutrient deficiency in my joints so I think I'll give the salad peppers to my boyfriend but OMG RELISH TOO?
All this to say, I was really impressed by the way they handled my complaint, which wasn't really a complaint but more a heads up like hey, this one lid of yours was really stubborn and if others are like it, they might cut people who are less dextrous than me in their attempt to get at the delicious pickles. I didn't get cut, I cleaned up the mess just fine, and now I have this gift pack of amazing pickle offerings to grub on. I'd say all in all it worked out OK.
I'll still buy Mt Olive since they're readily available and delicious. And I appreciate, above all else, the fact that a real person with a charming southern accent picked up the phone and tried to make this right for me. Right as in PICKLES, GET IN MY BELLY. Hey, I'll take it. *nom nom nom*